Welcome to Flower Delivery Manor House. These Terms & Conditions set out the basis on which Flower Delivery Manor House ('we', 'us', or 'our') provides online flower delivery services to customers within Manor House and the surrounding areas. By placing an order via our website, you agree to be bound by these Terms & Conditions. We recommend that you read them carefully before confirming your order. If you do not agree to these Terms, you should not use our services.
These Terms & Conditions apply to all customers placing online orders for flower delivery within Manor House and its neighbouring areas. By confirming your order, you confirm that you are at least 18 years of age and able to enter into legally binding contracts. These Terms represent the entire agreement between you and Flower Delivery Manor House regarding your use of our online service for ordering flowers and related products.
To place an order for flower delivery through Flower Delivery Manor House:
Upon successful payment, you will receive an automated order confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance occurs when you receive a dispatch notification or your order is delivered, at which point a contract is formed between you and Flower Delivery Manor House.
All products shown on our website are subject to seasonal availability. Where any flowers or items are unavailable on your chosen delivery date, we reserve the right to substitute them with products of equal or greater value and quality. If a significant substitution is required, we will attempt to contact you before dispatch. Please note that variations in colour, stem count, or style may occur due to the fresh nature of floral arrangements.
We offer scheduled flower delivery services within Manor House and neighbouring districts. Our standard delivery hours and options will be stated on our website or specified during checkout. While we make every effort to deliver on your preferred date, we cannot guarantee precise times.
It is your responsibility to ensure that the correct delivery information is provided. We do not accept liability for failed deliveries due to incorrect addresses or inability to access the property. If the recipient is unavailable at delivery, we may leave the flowers safely with a neighbour or in another secure location, unless instructed otherwise during ordering.
Flower Delivery Manor House accepts payment by the methods specified at checkout (such as credit card, debit card, or other electronic payment forms). All prices quoted are in Pounds Sterling (GBP) and include VAT where applicable. Payment must be made in full at the time of order placement. We reserve the right not to fulfil or dispatch your order until payment has been received and confirmed.
All card payments are processed via secure payment gateways to protect your details. We do not store your full credit or debit card information.
All prices are subject to change without prior notice, though such changes will not affect orders already confirmed. Occasional errors in pricing or product details may occur. In these rare cases, you will be notified and given the option of reconfirming your order at the correct price or cancelling it for a full refund.
If you wish to cancel or amend your flower delivery order, please notify us as soon as possible. Requests must be received at least 24 hours prior to the scheduled delivery date to be considered. Where cancellation is accepted, a full refund will be processed via your original payment method within a reasonable period.
Orders that have already been prepared, dispatched, or delivered may not be cancelled or amended. In exceptional circumstances, please contact us to discuss your request and we will do our best to assist where feasible.
We strive to ensure that all our flowers arrive fresh and in excellent condition. If, on rare occasions, you or your recipient receive flowers that are damaged or not as described, please notify us within 24 hours of delivery. Provide details and, if possible, photographs to enable us to resolve the issue promptly. We may offer a replacement, partial refund, or full refund as appropriate. Refunding or replacing flowers is at our discretion and is subject to the evidence provided.
Because of the perishable nature of flowers, returns are generally not accepted except where required by law or agreed in writing by Flower Delivery Manor House.
When you place an order for flower delivery online, you will be required to provide information such as your name, contact details, payment information, and the recipient’s delivery address. Your data will be handled in accordance with our privacy principles and applicable data protection legislation. We do not use your data for any purpose other than processing your order, fulfilling our obligations, and, where permitted, providing service-related communications.
To the fullest extent permitted by law, Flower Delivery Manor House will not be liable for any loss or damage arising out of or in connection with your use of the website or our services, including but not limited to any direct, indirect, incidental, or consequential loss. Our liability for any claim arising out of these Terms & Conditions is limited to the total price paid by you for the goods ordered.
We are not liable for failure or delay in performing our obligations if such failure is caused by circumstances beyond our reasonable control, such as (but not limited to) severe weather, strikes, or unavailability of particular flowers due to events outside our control.
Nothing in these Terms limits or excludes our liability where such limitation or exclusion would be unlawful, such as liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
When making a purchase for flower delivery, you agree:
From time to time, Flower Delivery Manor House may advertise special offers or discount codes, which will be subject to their own stated terms and expiry dates. Unless otherwise specified, such promotions may not be combined and are redeemable only for online orders made directly through the Flower Delivery Manor House website for delivery within Manor House and surrounding districts. We reserve the right to withdraw or amend any promotion at our discretion.
The content, design, and images on the Flower Delivery Manor House website are the intellectual property of Flower Delivery Manor House or its licensors and are protected by applicable copyright and intellectual property laws. No part of this website may be reproduced, copied, or used without express written permission.
We reserve the right to update or change these Terms & Conditions at any time without prior notice. The latest version of our Terms will always be displayed on our website. Your continued use of the service after changes have been made indicates your acceptance of these revised Terms.
If any provision within these Terms & Conditions is found to be invalid or unenforceable by any court or regulatory authority, that provision will be deemed deleted without affecting the remaining provisions, which will remain in full force and effect.
These Terms & Conditions and any contractual or non-contractual disputes arising out of or in connection with Flower Delivery Manor House's provision of online flower delivery shall be governed and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions or require assistance with your flower delivery Manor House order, please refer to our customer service page for further information. We are committed to delivering outstanding service across Manor House and the surrounding areas and welcome feedback or queries regarding your experience.
These Terms & Conditions apply to all online orders and deliveries arranged through Flower Delivery Manor House, whether you are ordering for Manor House itself or nearby areas. Thank you for choosing us for your local flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Manor House, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Manor House.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
