Your Privacy with Flower Delivery Manor House

Introduction

This Privacy Policy explains how Flower Delivery Manor House (“we”, “us”, or “our”) collects, uses, shares, and safeguards your personal data when you place an order with us from Manor House or any of the surrounding districts. Protecting your data and privacy is a key part of our commitment to excellent service, and we comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR). This policy applies to all customers placing an order for our floral products and services in Manor House and the adjacent areas.

What Personal Data We Collect

When you place an order with Flower Delivery Manor House, we collect and process the following types of personal data:

• Contact Information: This includes your full name, delivery address, billing address, and, where provided, your phone number.
• Order Details: Information about the floral products or services you purchase, including delivery instructions, recipient details, and messages included with orders.
• Payment Information: Payment details required to process your purchase. We do not store credit or debit card details ourselves but use secure payment processors as detailed below.
• Communication Records: Any correspondence you have with us regarding orders, queries, or feedback (excluding direct marketing unless specifically opted-in).
• Technical Data: When you visit our website, we collect data through cookies and analytics such as device information, browser type, IP address, and browsing activity, where permitted by applicable law.

Lawful Basis for Processing Your Data

We process your data in accordance with the lawful bases provided under the GDPR, depending on the specific context and the data involved:

• Performance of a Contract: To process your order, fulfil delivery, and handle customer service requests, we require certain personal data. Without this data, we cannot fulfil your order.
• Legal Obligations: We may retain and process your data to comply with tax, accounting, and other compliance requirements.
• Legitimate Interests: To improve our services, prevent fraud, and manage customer relationships, we may process certain data. Where we rely on legitimate interest, we always consider your rights and interests.
• Consent: For activities such as direct marketing by email, we will only process your data based on your explicit consent, which you may withdraw at any time.

How We Use Your Data

Your data is used solely for the purposes relevant to providing and improving Flower Delivery Manor House’s services, including:

• Processing and fulfilling your flower delivery orders and requests
• Managing delivery logistics and communication with you regarding your order
• Handling billing, invoicing, and payment processing securely
• Replying to customer inquiries or feedback
• Maintaining records required by law
• Improving our website functionality and user experience
• Sending marketing communications if you have opted-in

Data Retention Policy

We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including to satisfy any legal, accounting, or reporting requirements:

• Order Information: Kept for up to 7 years to comply with taxation and accounting regulations.
• Marketing Preferences: Retained until you withdraw your consent or opt-out.
• Technical Data: Retained in an anonymized and aggregated format for analytical purposes.

When your data is no longer needed, we ensure its secure deletion or anonymisation.

Our Data Processors

We may share your data with trusted third-party service providers who act as data processors on our behalf. These processors only have access to the data required to perform their specified services and are contractually obliged to handle your data confidentially and securely:

• Payment Gateways: To process credit or debit card payments securely.
• Delivery Partners: Facilitating the successful delivery of flowers to your home or chosen recipient.
• IT Providers: Website hosting, cloud storage, and technical support providers to maintain our digital infrastructure.
• Marketing Services: If you have consented to receiving marketing communications.

No data is transferred outside the European Economic Area (EEA) unless adequate safeguards are in place in accordance with GDPR requirements.

Your Rights as a Customer

Under the GDPR, you have the following rights in relation to your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct or update incomplete or inaccurate data.
• Right to Erasure: Request deletion of your personal data where there is no lawful reason for us to retain it.
• Right to Restriction: Limit our processing of your data in certain circumstances.
• Right to Data Portability: Obtain your personal data in a structured, commonly used format and have it transferred to another service provider.
• Right to Object: Object to processing of your data on grounds relating to your particular situation, and to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect prior lawful processing.

How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. This includes secure storage, encryption technologies, limited access controls, and staff training on data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for compliance with legal requirements. Revised versions will be posted on our website with the updated date. We encourage you to review this policy regularly.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your personal data is being processed by Flower Delivery Manor House, please contact us through the details provided on our website or visit our premises. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.